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Tag: Customer Journey Mapping

Foodtech giant Zomato's shares surged͏͏ to͏͏ a͏͏ new͏͏ all-time͏͏ high͏͏ of͏͏ INR͏͏ 290.50͏͏ apiece͏͏ on͏͏ the͏͏ BSE͏͏ today͏͏ (September͏͏ 20),͏͏ propelled͏͏ by͏͏ a͏͏ broader͏͏ market͏͏ rally͏͏ that͏͏ saw͏͏ the͏͏ Sensex͏͏ and͏͏ Nifty50͏͏ also͏͏ reach͏͏ record͏͏ highs. The͏͏...
Sereko, India’s leading Psychodermatology Skincare brand, is making͏ s͏ig͏ni͏fi͏can͏͏t ͏str͏͏͏id͏e͏s͏͏͏ in ͏it͏͏͏s͏͏ ͏mis͏sion ͏t͏o ͏͏e͏͏n͏ha͏nce ͏access t͏o͏ hol͏istic sk͏͏͏͏͏incare sol͏͏uti͏ons. Th͏e brand͏ ha͏s par͏t͏͏͏n͏e͏͏͏red ͏with͏ TATA 1mg for ͏a͏͏ strate͏gic retail ͏͏ex͏p͏a͏nsion, launchi͏n͏͏g͏ in͏ 20 s͏t͏͏ore͏s͏...

Beyond Points of Contact: How to Accurately Map the Customer Experience!

​​Businesses can no longer afford to ignore the complex web of interactions that characterise their relationship with customers in a time when customer experience...

Understanding the User Odyssey: Techniques for Accurate Customer Journey Mapping

Understanding the client journey is no longer a concept in today's corporate world; it is a requirement. The blueprint that guides businesses in providing...

Creating Roadmaps of Experience: A Guide to Customer Journey Mapping

Understanding and optimizing the customer experience is critical in today's highly competitive corporate world. The customer journey map is an excellent tool that has...

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